Customer Care
NOVEKIS™ · Customer Care
We're here to
help.
Questions about a small leather accessory, an order, or caring for your purchase? Reach out to our team and we'll help you find the information you need.
01 / Support
A helpful
starting point.
Product questions and guidance for choosing small leather goods that suit your everyday carry.
02 / Orders
Keep up with
your order.
Order updates, shipping questions, and assistance with purchases made through our official website.
03 / Returns
Talk through
a concern.
Contact our team to discuss a return request, a damaged item, or an incorrect delivery.
04 / Product & Care
Know your
everyday essentials.
Guidance on dimensions, materials, included components, organization features, and product-specific care.
01 / Customer Support
A note to
our team.
Contact NOVEKIS™ for questions about wallets, card holders, pouches, tech organizers, key accessories, cord wraps, and other small leather goods.
Our team can also assist with order updates, shipping concerns, return requests, and other matters relating to purchases through novekis.com.
For an existing order.
Please include your order number and the email address used at checkout so our team can locate your purchase.
For a product concern.
If an item arrives damaged or incorrect, please provide clear photos and a brief description when contacting support. Include your order number and identify the affected item.
For materials and care.
Please share the product name or a link to the item. Our team can help you locate its stated materials, dimensions, included components, and care instructions.
02 / Return Requests
Before sending
an item back.
Please contact NOVEKIS™ customer support before returning any item. After your request has been reviewed and approved, our team will provide the applicable return instructions.
The registered business address listed below is provided for company identification. Please use the return address supplied by our customer service team for an approved return.
NOVEKIS™ · Information
Business &
contact details.
NOVEKIS™ offers thoughtfully designed small leather goods and everyday carry accessories, with customer support for product questions and purchases through our official website.
NOVEKIS™
Hubei Tianke Huarui Health Technology Co., Ltd.
Li Xiaoyan
Room 101, 2nd Floor, No. 99 Dingzijiao Road, Wuchang District, Wuhan City, Hubei Province (201) Anwen Co-Working Space, Units 15-19
91420106MAEEEUG05A
9:00 AM – 6:00 PM, Monday – Friday