FAQ
NOVEKIS™ · Customer Care
Frequently asked
questions.
Helpful details about our small leather goods and everyday carry accessories, orders, shipping, tracking, returns, refunds, and customer support.
01 / Store & Orders
Our store
& orders.
Get to know NOVEKIS™, explore our everyday essentials, and find helpful information about placing an order.
Who operates NOVEKIS™?
NOVEKIS™ is owned and operated by Hubei Tianke Huarui Health Technology Co., Ltd.
The registered business address is Room 101, 2nd Floor, No. 99 Dingzijiao Road, Wuchang District, Wuhan City, Hubei Province (201) Anwen Co-Working Space, Units 15-19.
What does NOVEKIS™ offer?
NOVEKIS™ offers thoughtfully designed small leather goods and everyday carry accessories, including wallets, card holders, pouches, tech organizers, key accessories, cord wraps, and compact travel essentials.
Our collection is organized into The Pocket Edit, The Organized Edit, and The Carry Edit. Product pages include available details such as materials, dimensions, features, included components, and care instructions.
How long does order processing take?
Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotional periods, or unusually high order volume, processing may take up to 5 business days.
Can I cancel my order?
Please contact us as soon as possible to request cancellation before fulfillment begins. Once fulfillment has started, cancellation cannot always be guaranteed.
02 / Shipping & Tracking
On its way
to you.
Information about estimated delivery, checkout shipping charges, and tracking your purchase.
How long does delivery take?
For supported U.S. destinations, estimated shipping transit time is generally 10–15 business days after dispatch. Processing time is separate from shipping time.
How much does shipping cost?
Available shipping methods and applicable charges are calculated and displayed during checkout before payment is completed.
Will I receive tracking information?
Once an order has been dispatched, available tracking information will normally be sent by email or provided through the applicable tracking method.
03 / Returns & Refunds
After-purchase
care.
Find the next step for a return request, a refund, or a concern about your delivery.
What is the return window?
Eligible products may be returned within 30 calendar days after confirmed delivery.
How do I request a return?
Email service@novekis.com with your order number, the item you wish to return, the reason for your request, and photos or videos where relevant. Please wait for return instructions before sending any item back.
Who pays return shipping?
For preference-based returns, customers are generally responsible for return shipping. If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, NOVEKIS™ will provide an appropriate solution.
How long do refunds take?
Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected. Your payment provider may require additional time to complete the transaction.
What if my item arrives damaged or incorrect?
Please contact our support team with your order number and clear photos or videos. After reviewing the issue, we will provide an appropriate replacement, refund, or return solution.
A Note to Our Team
Still have a
question?
For questions about an existing purchase, please include your order number and the email address used during checkout. This helps our team locate your order and review your request.
Email customer support ↗NOVEKIS™ · Information
Business &
contact details.
Questions about a small leather accessory or an order? Use the information below to reach the NOVEKIS™ customer support team.
NOVEKIS™
Hubei Tianke Huarui Health Technology Co., Ltd.
Li Xiaoyan
Room 101, 2nd Floor, No. 99 Dingzijiao Road, Wuchang District, Wuhan City, Hubei Province (201) Anwen Co-Working Space, Units 15-19
91420106MAEEEUG05A
9:00 AM – 6:00 PM, Monday – Friday