By submitting an order, you confirm that your checkout information is accurate and that you are authorized to use the selected payment method.

Orders may be reviewed before fulfillment. NOVEKIS™ may decline or cancel an order when reasonably necessary due to suspected fraud, payment failure, incorrect pricing, unavailable inventory, technical errors, legal restrictions, or other legitimate operational reasons.

If payment has already been collected for an order that is canceled, a refund will be arranged to the original payment method.

We aim to describe our small leather goods and everyday carry accessories accurately, including available materials, dimensions, features, and contents.

Minor differences in appearance may occur due to screen settings, lighting conditions, or reasonable manufacturing variation.

Product prices, shipping charges, discounts, applicable taxes where required, and the final order total are displayed at checkout before purchase completion.

Available payment methods are displayed during checkout. Orders depend on successful authorization and applicable payment security checks.

Orders are normally processed within 2–4 business days after payment confirmation.

During holidays, promotional periods, or unusually high order volume, processing may take up to 5 business days.

If we cannot dispatch an order within the stated processing period, we will contact you regarding available options.

For supported U.S. destinations, estimated transit time is generally 10–15 business days after dispatch.

Shipping charges are displayed during checkout.

Orders may be fulfilled by our facilities or designated fulfillment partners depending on inventory, product location, and destination.

Eligible products may generally be returned within 30 calendar days after confirmed delivery, subject to our Return & Refund Policy.

Approved refunds are generally processed within 5–10 business days after returned items are received and inspected.

Please contact NOVEKIS™ as soon as possible to request cancellation before fulfillment begins.

We will make a reasonable effort to honor eligible cancellation requests, but cancellation cannot be guaranteed once fulfillment or shipping has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact NOVEKIS™ with your order information and clear photos or videos where appropriate.

After reviewing the issue, we will provide a reasonable replacement, refund, or return solution based on the circumstances.

Promotional offers may include eligibility requirements, expiration dates, product restrictions, or additional conditions presented with the applicable offer.

NOVEKIS™ may correct genuine pricing, product description, inventory, or technical errors when identified.

If an error materially affects an order already submitted, we will explain the situation and provide an appropriate available resolution.

Nothing in these Terms is intended to exclude or limit mandatory consumer rights that cannot legally be excluded or limited under applicable law.

Contact NOVEKIS™ at service@novekis.com or call +86 131 6374 8841 .

For an existing order, please include your order number and the email address used during checkout.