Eligible NOVEKIS™ products may be returned within 30 calendar days after confirmed delivery.

Please contact us within this period to begin a return request.

For standard returns, the item should generally be unused and in original condition, including original components, accessories, packaging where reasonably possible, and relevant order information.

For small leather goods sets or bundled products, please include all supplied pieces, such as matching card holders, removable dividers, straps, key attachments, or cord wraps where included.

These requirements do not limit your rights if an item arrives damaged, defective, incorrect, incomplete, or materially different from its description.

Before sending any item back, email service@novekis.com with your order number, the product you wish to return, the reason for your request, and photos or videos where relevant.

Our team will review the information and provide the next steps.

After your request has been reviewed and approved, NOVEKIS™ will provide the appropriate return address and shipping instructions.

Preference-based returns: For eligible change-of-mind returns unrelated to product issues, customers are generally responsible for return shipping.

Product or fulfillment issues: If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, NOVEKIS™ will provide an appropriate solution.

Returned products may be inspected after receipt to confirm applicable return conditions.

NOVEKIS™ will review the item condition and included components before completing an eligible refund.

After an approved returned item is received and inspected, eligible refunds are issued to the original payment method.

NOVEKIS™ refund processing generally takes 5–10 business days. Your bank or payment provider may require additional time for the credit to appear.

If a small leather accessory, everyday carry item, or included component arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact NOVEKIS™ as soon as reasonably possible.

Include your order number and supporting photographs or videos where appropriate.

We will review the issue and arrange a reasonable replacement, refund, or return solution based on the circumstances.

To request cancellation, email service@novekis.com promptly after placing your order.

NOVEKIS™ will make a reasonable effort to honor requests received before fulfillment begins.

Cancellation cannot be guaranteed once fulfillment or shipment has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.