Orders are normally processed within 2–4 business days after payment confirmation.

During holidays, promotional periods, unusually high order volume, or peak periods, processing may take up to 5 business days.

Processing time is separate from shipping transit time.

For supported U.S. destinations, estimated transit time is generally 10–15 business days after dispatch.

Delivery estimates are not guaranteed arrival dates. Transit may vary due to destination, carrier operations, weather, seasonal volume, or transportation circumstances.

Available shipping methods and applicable charges are calculated and displayed at checkout before payment is completed.

Depending on inventory, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners.

After dispatch, available tracking information will normally be provided by email or through the applicable tracking method.

Please allow a reasonable period for the first carrier scan to appear.

If we cannot dispatch your order within the stated processing period, NOVEKIS™ will notify you of the delay and available options.

If a dispatched parcel is unusually delayed or tracking has not updated for an extended period, contact service@novekis.com with your order number.

If a shipment appears lost, please contact NOVEKIS™ with your order number and tracking details.

If tracking shows “Delivered” but the parcel cannot be located, please first check your mailbox, delivery area, reception desk, household members, neighbors, and carrier notices.

If the package is still missing after these checks, contact our support team so we can review the available shipment information.

Please provide a complete and accurate delivery address during checkout.

If you notice an address error after placing your order, contact NOVEKIS™ as soon as possible.

Address changes cannot be guaranteed after fulfillment or shipment has started.

An order may occasionally arrive in more than one shipment due to inventory availability, product location, or fulfillment arrangements.

Separate tracking information may be provided when multiple shipments are created.